As an avid traveler and a specialized travel agent, I have played the role of both consumer and supplier. Throughout my professional career, I have spoken to many people who just don’t know how to effectively utilize the services of a travel agent. Some prefer the internet as a booking and informational resource while others are unsure or uncomfortable seeking out a qualified professional. What are the successful tools for working with a travel agent? …
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Scenario #1: Jane is visiting a new destination and relies on a travel agency to confirm her hotel and touring services. She arrives at the hotel, checks-in, and finds that her room does not meet her expectations. The agency quoted a 4-star property, but Jane feels it is below average. The view from her window is less than appealing, she can hear her noisy neighbors, and the air-conditioning is faulty. Later in the evening, guest …