Here’s a fact seldom discussed when the topic of travel agents arises. When the airlines began cutting commissions to travel agents in the mid-90′s, the real problem wasn’t commissions. No, the airlines had another reason for wanting travel agents out of the picture. Travel agents told clients how to obtain the lowest fare. Call American Airlines directly and they don’t tell you Delta has a lower fare. But a travel agent would.
Know what? They …
Bangkok is one of the world’s most visited destinations. It is deemed one of the largest capital cities on the globe with a population of over 9 million people. As the capital city of Thailand, the appeal is easy to see with its spectacular temples, exotic sites and a variety of specialty markets. It is in these markets that visitors can get a taste of the culture of the land through interaction with vendors …
Maybe you’ve heard. New York recently became the largest state to legalize same-sex marriage. Previously, Connecticut, Iowa, Massachusetts, New Hampshire and Vermont, as well as the District of Columbia provided gay and lesbian couples with the opportunity to have their unions recognized as legal arrangements. With the momentum of a mainstream acceptance of same-sex couples as families, the travel industry has begun to consider the ramifications of a new market for honeymoons, anniversaries and vacations. …
As an avid traveler and a specialized travel agent, I have played the role of both consumer and supplier. Throughout my professional career, I have spoken to many people who just don’t know how to effectively utilize the services of a travel agent. Some prefer the internet as a booking and informational resource while others are unsure or uncomfortable seeking out a qualified professional. What are the successful tools for working with a travel agent? …
Scenario #1: Jane is visiting a new destination and relies on a travel agency to confirm her hotel and touring services. She arrives at the hotel, checks-in, and finds that her room does not meet her expectations. The agency quoted a 4-star property, but Jane feels it is below average. The view from her window is less than appealing, she can hear her noisy neighbors, and the air-conditioning is faulty. Later in the evening, guest …
